Frequently Asked Questions

Everything you need to know about shopping at Express.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Returns can be processed via our online portal or at any physical Express store location.

Do you offer international shipping?

Yes, Express ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Klarna.

How do I find the right size?

Each product page features a detailed size guide with measurements. We also offer a 'Fit Finder' tool to help you choose the best size based on your body type and preferences.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You have a 30-minute window after placement to cancel your order through your account dashboard before it enters the fulfillment stage.